Terms of sale and delivery

These terms apply when you buy from the uvlambid.ee online shop. The buyer is a company or organisation, or a private person. If a procurement contract or another written contract has been concluded with an organisation, that contract applies instead of these terms where they differ.

01Price

Prices are in euros, and each product shows the price both excluding and including VAT. The delivery price depends on the size of the shipment. The total amount including delivery is shown at checkout before you place the order. The price at the time the order is placed applies.

If a price is obviously wrong because of a technical error, we will let you know. The buyer may order at the correct price or cancel the order. Any money paid will be refunded.

02Ordering and payment

1. Add the products to the cart, fill in your details at checkout and confirm the purchase.
2. We send you a prepayment invoice by e-mail. Pay it by the due date stated on the invoice.
3. Once the payment has been received, we send the invoice and dispatch the goods.

The contract takes effect when the payment has been received in our account. Until then, the order may be changed or cancelled: write to us or call us. If the prepayment invoice is not paid by the due date, we may cancel the order. We may also cancel the order before payment if the goods are out of stock or the details are incomplete. In that case we will let you know.

03Delivery

We deliver within Estonia by courier to the address given by the buyer. We dispatch the goods once the payment has been received. Unless agreed otherwise, the goods will arrive no later than 30 days after the payment has been received. If delivery is delayed, we will let you know. A private person may then cancel the order and receive a refund.

Check the parcel on receipt. If the packaging is damaged, note this with the courier, take a photo and let us know within 2 working days.

If the shipment is returned because it was not accepted or the address was wrong, we may charge the delivery price for sending it again.

04Withdrawal (private persons)

A private person may withdraw from the contract without giving any reason within 14 days of receiving the goods.

• Send the goods back within 14 days of withdrawing. Pack them so that they are not damaged in transit. The buyer bears the cost of the return. On request, we will book the courier ourselves at the delivery price and deduct it from the amount refunded.
• We refund the money, including the original delivery cost, within 14 days of the withdrawal, but we may wait until we have received the goods or you have shown that you have sent them.
• You may try out the goods as you would in a shop. If they have been used more than that, we may reduce the amount refunded by the loss in value.
• The right of withdrawal does not apply to goods made to the buyer’s measurements or requirements (special order).

Companies and organisations have no right of withdrawal. Goods may be returned only by agreement.

05If the device has a fault

Write to info@uvlambid.ee or call us. Include the order number, a description and, if possible, a photo or video. We will reply within 15 days. If we are responsible for the fault, we will repair or replace the device. If this is not possible, we will give a price reduction or refund the money. In that case we also bear the shipping costs.

We are not liable for a defect that arose after receipt as a result of incorrect use, installation or damage.

06Warranty

The devices carry a PHPP OÜ warranty, the length of which is stated with the product. The warranty also applies to companies and organisations and starts from receipt of the goods. During the warranty period we repair or replace free of charge a device that fails because of a defect in materials or manufacture. To use the warranty, contact us as described above.

The warranty does not cover the normal wear of consumable parts (e.g. UV lamps) or the consequences of incorrect use or damage. The warranty becomes void if the device has been repaired or modified by anyone else. The warranty does not limit a private person’s statutory rights: these are free of charge and apply regardless of the warranty.

07Safety and liability

Use the device according to the user manual and the safety label on the product page. The data on the product page are the manufacturer’s data and apply under the conditions described there. The result of disinfection depends on the room, how the device is used and how it is maintained.

We are not liable for damage resulting from use of the device contrary to the manual or the safety label.

If delivery is delayed for a reason beyond our control, such as a failure on the part of the courier or the manufacturer, or a natural disaster, we will let you know and deliver at the first opportunity.

08Personal data

We use the buyer’s data to fulfil the order, for invoices and for delivery. We give the courier the recipient’s name, address and telephone number. Details are given in the privacy policy.

09Disputes

If something went wrong, write to info@uvlambid.ee or call +372 523 5149. We will reply within 15 days.

If no agreement is reached, a private person may apply free of charge to the Consumer Disputes Committee. Disputes with a company or organisation are settled under Estonian law in Tartu County Court (Tartu Maakohus).

We may change these terms. An order is governed by the terms that were on the site when the order was placed.

This is a translation. In case of a dispute, the Estonian text applies.